According to new figures from Ofcom, the communications services regulator, customer complaints they’ve received about the major broadband providers have fallen to their lowest-ever levels.

The latest stats, which cover the first quarter of this year, show that consumer complaints concerning broadband have witnessed a significant decline from its peak in 2011 of 40 complaints per 100,000 customers, to now just 6 complaints per 100,000 customers.

In terms of how the providers differ, the regulator’s data tracking has highlighted that TalkTalk was the most-complained-about broadband provider. Complaints were mainly focussed around faults, service and provisioning, complaints handling, and issues with billing, pricing, and charges.

Meanwhile, the major providers who generated the fewest fixed broadband complaints from the British public were revealed to be Plusnet and Sky.

When it comes to mobile satisfaction, Sky Mobile was the provider that prompted the most complaints, with customers mostly discontent about experiences with changing providers. EE, Giffgaff, Tesco Mobile, Three and Vodafone however generated the fewest complaints regarding mobile services.

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The findings come amid the continued rollout of large-scale infrastructure projects to improve broadband connections, speeds, and accessibility across both Scotland and the UK as a whole — which could be one factor in public complaints dropping.

Project Gigabit, the UK Government’s programme, is facilitating the rollout of lightning-fast, reliable broadband across the UK, while the Scottish Government’s Reaching 100% (R100) programme is improving connectivity across rural Scotland and harder-to-reach communities.

More than 100,000 faster broadband connections have now been delivered to homes and businesses across the country thanks to R100, with the programme worth around £600 million.

Independent evaluation has found that around three-quarters of Scots businesses report increased productivity and stronger performance, while nearly two-thirds of households feel more connected to friends, family, and the wider world. Almost half say their wellbeing has improved.

Speaking on Ofcom’s latest findings, Cristina Luna-Esteban, Director of Consumers and Retail Markets at the regulator, said: “It’s encouraging to see broadband complaints falling to their lowest levels since our records began, companies must not be complacent and we expect them to continually strive to improve their services and deliver a great customer experience.

“We’d encourage any customers who aren’t satisfied with their current provider to vote with their feet. In recent years, we’ve made it easier than ever for people to shop around and save, by introducing end-of-contract alerts, simpler contract summaries, and easier switching processes for broadband and mobile.”