Switching mobile networks in the UK is now possible by just sending a single text message following the introduction of new rules by Ofcom.

Currently, if customers wish to switch mobile network and keep their phone number, they are usually required to call their provider and request a PAC code (porting authorisation code).

Customers can give this to their new provider, which enables them to retain their phone number. Switching mobile networks through this process can be frustrating, according to Ofcom, and customers often find themselves bombarded with attempts to persuade them to stay with a network.

Ofcom research shows that nearly one-third of mobile customers who want to switch find it difficult to cancel their previous service – which is the single biggest obstacle to changing networks.

Through Ofcom’s new ‘text-to-switch’ process, the regulator hopes to make it quicker and easier to leave a network provider and give far greater control over how much contact a customer has with their existing provider.

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Lindsey Fussell, Ofcom’s consumer group director, commented: “Breaking up with your mobile provider has never been easier thanks to Ofcom’s new rules. You won’t need to have that awkward chat with your current provider to take advantage of the great deals available.”

How does it work?

After sending a single text message to a network provider, customers could be switched over within one working day. You could be faced with early termination fees if you leave a provider before your contract notice period is up – so be careful. Providers will be required to provide information on early termination charges or pay-as-you-go credit balances if you decide to switch.

If you want to switch and keep your existing phone number, you can simply text ‘PAC’ to 65075 to begin the process. Within the space of a minute, your current provider will reply by text. From this point, you will be sent your PAC code, which is valid for 30 days.

Your PAC can be given to a new provider, who will then arrange for the switch to be completed. The new process is designed to be easy for consumers. For example, a customer could request their PAC while browsing for new deals online, on the phone to a new provider or even in-store.

Want to switch and get a new mobile number? 

According to Ofcom statistics, most people want to keep their mobile when they switch provider – saving the hassle of informing their contacts. However, around one-in-six want to change their number when they switch.

For customers looking for both a new number and provider, the process is equally as convenient and can be done by texting ‘STAC’ to 75075 to request a ‘service termination authorisation code.’

This process is the same as if you were simply changing provider, but removes the need for talking to your current provider if you want to flat-out leave them.

Ofcom also announced that it will ban mobile providers from charging for notice periods that run after their switch date. The second biggest hurdle to mobile customers in the UK, Ofcom research found, is that people want to avoid paying their old and new providers at the same time.

Just under one-third of customers find this ‘difficult’, the regulator said. Changes to this process could save customers across the UK a combined £10 million each year.