The Royal Mail has fully reinstated its international export services following a crippling cyber-attack last month.

In a notice, the organisation said all international export services to all destinations are now available for purchase online, via shipping partners, or over the counter. The service warned, however, the delays may persist and that changes to its services may differ.

The Post Office also announced that it is offering remuneration to Postmasters for handling international letters and parcels in the form of a fixed payment for each transaction.

The full notice reads: ‘Royal Mail International Export services have now been reinstated to all destinations for purchase online, through shipping solutions and over the counter at Post Office branches.

‘Delivery of International items may take slightly longer than usual. Customers using International Tracked / International Tracked and Signed services may notice different tracking information as items leave the UK. We are seeing some delays to some Tracking events in a small number of destinations. As we continue to work with our partners to resolve this, if you cannot see tracking information for your items then it is likely to be available on the overseas’ Posts own tracking websites. Please see here for more information.

International export services are now available over the counter at Post Office branches in addition to buying online.

Delivery of international items may take slightly longer than usual.

For more info visit: https://t.co/UUsBMuRsi2

— Royal Mail (@RoyalMail) February 21, 2023

‘Customers sending items requiring a customs declaration (such as goods or gifts) internationally are asked to purchase postage online, through shipping solutions or over the counter at Post Office branches rather than use Postage Stamps or Meters.

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‘Import operations continue to perform a full service with some minor delays. Domestic services remain unaffected.

‘We would like to apologise to impacted customers for the disruption this incident is causing.’

The LockBit attack, which began on January 11th, saw the ransomware gang initially defer responsibility, saying the attack was carried out by an unsanctioned operator. It later amended its position, taking responsibility and leaking a chat transcript in which the Royal Mail supposedly refused to pay a £66 million ransom. The organisation has refused to comment on the voracity of the transcript.