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BT Internet Services Across Edinburgh Down After Major Storms

David Paul

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internet services

Around 100,000 people have been left without internet after BT says powerful storms knocked out its Edinburgh exchange.

People and businesses in parts of Edinburgh have been left with no internet services after major storms affected the exchange that stores broadband cables.

100,000 people in several parts of the city have been affected, with most of 1,000 people reporting issues on outage site Down Detector saying that they are having problems with their internet.

The outage was caused by severe weather last night when two months of torrential rain fell in just four hours along with major thunder and lighting.

Thousands of customers have taken to social media to vent their frustration, particularly people working from home who now cannot access services.

The internet service provider (ISP) acknowledged that 64% of its customers had reported an issue with their internet services in the last 24 hours.

Severe flooding and travel issues have been reported across the country, with 17 flood alerts and six flood warnings and news of a train derailing in Stonehaven due to the storms.

In a statement, a BT spokesperson said: “Severe storms and flooding in Edinburgh last night damaged some broadband equipment in our exchange buildings.

“As a result, some customers in Edinburgh and a small number of other locations in Scotland may be unable to connect to the internet.

“Engineers are doing everything they can to restore any affected customers as soon as possible. Due to the extent of the damage, we expect engineers to complete their work in the exchanges later today (Wednesday) – at which point we’ll be able to assess any further related impact.

“Most phone and mobile services are not affected and we’re very sorry for any inconvenience.”

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The ISP has recommended to customers that they check its service status tool for updates.

The drop-in services will be another blow to those working from home during the lockdown period who will be unable to connect to the internet to do their jobs.

Home workers have already been suffering from internet connection issues during the lockdown period, with research carried out by Zen revealing that increased broadband usage has caused issues with internet connectivity, losing staff time throughout their working day.

BT said in a statement that they don’t expect services to restored until later today.

David Paul

Staff Writer, DIGIT

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