Challenger banks continue to lead the way in the latest set of banking satisfaction results published by the Competition and Markets Authority (CMA).

The league table is the 14th of its kind and sees Monzo ranked as number one for consumers in both Great Britain and Northern Ireland, while traditional banks generally scored lower than their digital rivals.

The banking satisfaction survey is an annual review conducted by independent research companies Ipsos and BVA-BDRC as part of the CMA’s Retail Banking Order.

Th large-scale survey ranks the service quality of personal and business current account providers in Great Britain and Northern Ireland.

It is designed to highlight how banks are serving their customers and scores them on a range of banking services – such as online and mobile banking, overdrafts, and in-store experience. For small business customers, it also considers the role and service provided by their account manager.

There is one new entrant in this year’s survey, Mettle, a new online business current account provider from NatWest for sole traders and companies of up to two owners.

For personal and business current accounts in Great Britain, Monzo came out on top in both categories.

Chase and Starling Bank came in joint second when it comes to personal current accounts, while Mettle and Starling Bank came in second and third in business current accounts.

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The Royal Bank of Scotland came last out of the 17 banks rated for personal accounts in Great Britain with Virgin Money (16th) and The Co-operative Bank (15th) rounding out the bottom ranks.

For Business current accounts, Barclays, HSBC UK and the Bank of Scotland (tied for 14th) as well as The Co-operative Bank (17th) were rated last.

“This data puts power into customers’ hands,” Daniel Turnbull, senior directors of markets at the CMA, said.

“Whether it’s for a personal or business account, people can see how their bank fares against others – and stay or switch, according to their needs.

“It also puts pressure on banks to listen to feedback and think about whether the services they provide are really working for customers.”