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Co-op Brings Till-Less Tech to Four Edinburgh Stores

Dominique Adams

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Co-op trolleys with the logo showing.

Shoppers at the four grocery stores will be able to scan and pay for their items via their phones without the hassle of visiting a till. 

The Co-op, the UK’s sixth largest food retailer, has for the first time rolled out till-less technology across four of its Edinburgh stores.

Located on McDonald Road, Morrison Street, Frederick Street and Dalry Road the shops are the first in Scotland to be installed with the new technology.

Now Co-op customers at those stores will be able to scan the items they want to purchase via their phones and pay without having to check out at the till. Shoppers are able to scan an individual item as they navigate the store via the Co-op’s app, the cost will be deducted from their Apple or Google Pay account with the touch of a button as they exit.

For those not wishing to use the new app, traditional tills and self-check out counters will remain in store. This is the first time the retailer has brought the technology, which is already live in England, to Scotland. Eventually, the tech will be extended to a total of 30 stores.

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According to the Co-op, the company has seen a 10% decrease in the volume of cash payments over the past two years, while as the use of contactless, cards and other payment methods has increased in popularity with cashless payments accounting for more than one in two transactions.

Mark Pettigrew, director of retail support, Co-op food, said: “Technology is bringing unprecedented levels of change to retailing, with speed and ease key drivers for time-pressed consumers. We know that people adopt technology at different speeds, and while cash is here to stay it is clear that it is increasingly playing a lesser role in society.

“Retailers need to adapt and be agile, and this app builds added choice and convenience into the retail experience for our members and customers, while appealing to new shoppers. People lead busy lives and shoppers value their time. Whether it’s a train to catch or on the school run, this technology cuts queues and saves time.

“It can give our stores increased opportunity to replenish stock and increase product availability so we are at our best even at our busiest times, and enables customers to complete their shopping quickly and get on with the rest of their day and what matters most to them.”

https://www.fintech19.com

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Dominique Adams

Staff Writer, DIGIT

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