Google has suffered an outage affecting almost all its cloud services, including Workspaces, Gmail, Calendar, Drive, and its YouTube video hosting service.
The outage started around midday BST on December 14th. Google’s workspace status dashboard showed that it was aware of a problem facing users at around 11:55 across all its cloud services.
Users experienced an Error 500, a general internal server error that indicates that the server was unable to fulfil the request. Generally, the 500 status code merely indicates that a more specific error code was unavailable.
An update at 12:31 said that most of its services had been restored for some users, “and we expect a resolution for all users in the near future. Please note this time frame is an estimate and may change,” the company said.
“We are aware that many of you are having issues accessing YouTube right now – our team is aware and looking into it. We’ll update you here as soon as we have more news,” the official Youtube Twitter account said at 12:09.
As of yet, there has been no update on the cause of the outage.
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The outage struck right in the middle of the working day across Europe. Without access to the company’s cloud services, millions of users have been unable to access their data.
With over 4 million paying customers on G Suite, Google is one of the world’s most popular providers of cloud services. These have proven particularly vital for people working remotely during the Covid-19 pandemic.
Google last suffered an outage on 20th of August, with users unable to access their Gmail accounts and many of the company’s other productivity apps.