Nine in ten employees (87%) recognise that AI has a positive role to play in helping them stay productive, while eight in ten (81%) prefer a blend of AI and human interaction, according to Lenovo.

The new global study reveals that the majority of 12,000 employees surveyed (91%) believe they would be more productive when their IT issues at work are resolved quickly and effectively.

Another 74% say poor IT support has decreased their motivation at work. Results show an efficient and effective IT support system needs to be in place to power today’s hybrid workforce.

Survey respondents see the key benefits of AI-powered IT being issue resolution with minimum disruption where AI can identify and resolve IT-related issues automatically, and in enabling 24/7 support even during weekends and holidays.

“As workplaces have evolved with the rise of hybrid work, IT support for employees clearly hasn’t kept pace. With the growing adoption of cloud services, digital intelligence and the metaverse, organisations’ IT environments are only going to become more complex, so effective IT support will become even more essential to employee experience and morale,” said John Stamer, Vice President and General Manager, Global Product Services at Lenovo.

According to the survey, 62% of respondents said they are satisfied with their company’s management of employee experience in hybrid work, but still a significant 38% of respondents expressed that they are neutral or dissatisfied with their employee experience.

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“The mandates of CIOs to drive enterprise transformation have never been more urgent. IT departments need to deliver on employees’ experience of IT, every single day. So, in addition to being an increasingly trusted partner in intelligent transformation, we’re also incredibly focused on delivering practical innovation,” said Mr. Stamer.

The global study by YouGov, commissioned by Lenovo, surveyed 12,000 employees in ten key markets, including Australia, Brazil, China Mainland, Germany, Hong Kong, India, Japan, Singapore, UK and USA, was conducted from 23 February to 3 March, 2023.