There are now just three days to go until the DIGIT ITSX (Service Desk) Summit, held live and in-person at Edinburgh’s Dynamic Earth on 23rd February.

The Summit will contextualise the evolution of the service desk and the future of customer experience and IT support.

The programme will consider how the service function has advanced in the age of digital transformation, omni-channel engagement, and personalisation. And examine the increasing role of automation, analytics and AI, and the rise of Chatbots and self-service systems.

The conference will explore how tech leaders can maximise the business impact of their service function, with presentations looking at actionable ways to improve process, operations, observability, and customer experience.

The Summit is geared for professionals working in IT, Tech Support, Customer Service, UX, Digital Transformation and Leadership roles.

See the full conference agenda at: www.itsxsummit.com

Speakers at the Summit include:

• Sarah Reeder, Service Strategy Manager, Sky
• Josh Novelle, Sr Director of People Experience & Insights, Warner Music Group
• Nadia Ness, Global Head of Transformation: Customer Support, IKEA
• Brian Crighton, Head of ServiceNow & Service Improvement, NatWest
• Cheryl Graham Service Strategy Manager, Sky
• Kylie Fowler Principal Consultant, ITAM Intelligence
• Pauline Brown Associate CIO, University of St Andrews
• Claire Agutter Service Management Trainer & Director, Scopism