There are just three days to go until the DIGIT ITSX (Service Desk) Summit, held live and in-person at Edinburgh’s Dynamic Earth on 29th February.

The Summit will contextualise the evolution of the service desk and the future of customer experience and IT support.

The programme will consider how the service function has advanced in the age of digital transformation, omni-channel engagement, and personalisation. And examine the increasing role of automation, analytics and AI, and the rise of Chatbots and self-service systems.

The conference will explore how tech leaders can maximise the business impact of their service function, with presentations looking at actionable ways to improve process, operations, observability, and customer experience.

The Summit is geared for professionals working in IT, Tech Support, Customer Service, UX, Digital Transformation and Leadership roles.

The full conference agenda can be found at: www.itsxsummit.com

Speakers at the Summit include:

• Alex Kantor, Director of Technology, Modulr
• April Edwards, DevOps Practice Lead, GitHub
• David Wright, Chief Value & Innovation Officer, SDI
• Mark Temple, Assistant Director: Service Management, University of Glasgow
• Patty O’Callaghan, Technical Lead, Charles River Laboratories
• Ollie King, Senior Account Executive, HaloITSM
• Amanda Allan Head of Software Support Services, The Craneware Group
• Shalini Goyal, Software Engineering Manager, Amazon
• Jen Brown, Senior Director, International Marketing, GoTo
• Darren Bayney, Business Service Enablement Consultant, BT
• Csaba Jaromi, Director, Solutions Consulting, GoTo
• Kelvin Wetherill, CEO and Founder, Supportwave
• Kate McKay, Senior Service Designer, M&G plc
• Kumaravel Ramakrishnan, Director of Marketing, ManageEngine
• Paul McFarlane, Head of Managed Service Operations, Quorum