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ITSX Summit | Just 1 Day to Go!
There’s still time to register for this year’s ITSX Summit, being held at Dynamic Earth in Edinburgh!
DIGIT’s ITSX Summit returns to Dynamic Earth in Edinburgh this week!
Taking place on February 27, the conference will contextualise the evolution of the service desk and the future of customer experience and IT support.
The packed programme will consider how the service function has advanced in the age of digital transformation, omni-channel engagement, and personalisation, viewed through a lens that examines the increasing role of automation, analytics and AI, and the rise of Chatbots and self-service systems.
The conference will explore how tech leaders can maximise the business impact of their service function, with presentations looking at actionable ways to improve process, operations, observability, and customer experience.
Speakers at this year’s summit include:
- Christopher Wroath, Director: NES Technology Services, NHS Scotland
- Katerina Gorkovenko, Senior UX Researcher, NatWest
- David Morrison-John, Head of Global IT Service Delivery, Subsea7
- Sharn Kleiss, Employee Experience Strategy Lead, Gallagher
- Mark Leisten, Conversational AI Expert & VP Solutions Engineer, Bank of America
- Jaro Tomik, Chief Technologist: Digital Enablement, CDW
- Tori Dougall, Head of IT, Stellar Omada
- Csaba Járomi, Senior Director, Solutions Consulting, EMEA, LogMeIn
- Nick Mier, Global It Director, M&C Saatchi Group
- Claire Agutter, SIAM Specialist & Director, Scopism
- Terry Neill, COO Digital Platform, Sword Group
- Gillian McCannConversational AI Specialist
- Stuart Walker, Principal Consultant, Devoteam
- Clare Tilley, Strategy Advisory Consultant, Devoteam
- Gary Crawford, Founder and Chief Advisor, Owendale Advisory
Register for your free place now!
