DIGIT’s ITSX Summit returns to Dynamic Earth in Edinburgh in just three days – grab your free ticket before it’s too late!

Taking place on 5 March, the conference will contextualise the evolution of the service desk and the future of customer experience and IT support.

The programme will consider how the service function has advanced in the age of digital transformation, omni-channel engagement, and personalisation, while examining the increasing role of automation, analytics and AI, and the rise of Chatbots and self-service systems.

The conference will explore how tech leaders can maximise the business impact of their service function, with presentations looking at actionable ways to improve process, operations, observability, and customer experience.

Speakers at this year’s summit include:

• Bola Rabiu, Mid-market Solutions Consultant, ServiceNow
• Donovan Munitich, ServiceNow Practice Director, Kaptius
• Alex Cosma, Director: Enterprise Service Strategy, Square Enix
• Kenny Anderson, CGI Business Consulting
• Ann-Marie Gallacher, Chief Information Officer, NHS 24 Scotland
• Karen Brusch, Head of Service Management and Design, Arqiva
• Ian Chisholm, Exec Director: Security, Charles River Labs
• Ali Law, CIO, The Exeter
• ​Simon Townsend, SVP Marketing & The Office of CTO, ControlUp
• Akshaya, Technical Evangelist, ManageEngine
• Jan Skrabanek, GTM & Alliances Lead, ALVAO
• Paul Bornhutter, Account Technology Strategist, Ivanti
• Diane Rennie, Digital Director, Kingdom Housing Association
• Amanda Allan, VP Customer Success Support, Craneware
• Allan Tanner, DEX Team Lead: Digital Workplace & AI Transformation, Gallagher
• Jennifer Heape, Director of Product & AI, AKQA Leap
• Laura MacLeod, Conversational Banking Lead, Virgin Money

There’s still time to register – get your free spot now!