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Radisson Hotel Group Confirms Data Breach of its Rewards Scheme

Duncan MacRae


Radisson Blu Erciyesli

Information accessed included member names, addresses (including country of residence), email addresses and, in some cases, company names, phone numbers, Radisson Rewards member numbers and any frequent flyer numbers.

Radisson Hotel Group has revealed that it has suffered a data breach on its Radisson Rewards members’ accounts.

Radisson said it identified the incident on 1st October, but it is unclear exactly how or when the breach took place.

The data security incident did not compromise any customer credit card or password information, though, the hotel group stated.

Ongoing investigation

A statement from Radisson read: “Our ongoing investigation has determined that the information accessed was restricted to member name, address (including country of residence), email address, and in some cases, company name, phone number, Radisson Rewards member number and any frequent flyer numbers on file.

“Upon identifying this issue Radisson Rewards immediately revoked access to the unauthorized person(s). All impacted member accounts have been secured and flagged to monitor for any potential unauthorized behavior.

“While the ongoing risk to your Radisson Rewards account is low, please monitor your account for any suspicious activity. You should also be aware that third parties may claim to be Radisson Rewards and attempt to gather personal information by deception (known as “phishing”), including through the use of links to fake websites. Radisson Rewards will not ask for your password or user information to be provided in an e-mail.

“Radisson Rewards takes this incident very seriously and is conducting an ongoing extensive investigation into the incident to help prevent data privacy incidents from happening again in the future.”

Radisson said less than 10% of Radisson Rewards member accounts were affected, although it did not say what figure that equated to.

It added that it would be contacting all impacted customers via email by the end of 31st October.

Duncan MacRae


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