All posts tagged 'Customer Service'

Technology

Customer Service Orgs Set to Double Their Tech Spend, Gartner Says

4 months ago
AI Editor's Picks Leadership

91% of Service Leaders Feel Executive Pressure to Adopt AI, Gartner Finds

5 months ago
AI

2027 Could Be the Year of Rehiring After AI Drives Job Cuts

6 months ago
AI Business

GenAI Customer Service Will Soon Cost More Than Human Agents

6 months ago
AI Recruitment

Is AI Already Reducing Custumer Service Headcount?

8 months ago
AI Business

Salesforce Report Highlights Rapid Rise of AI in UK Service Work

8 months ago
AI

Poor AI Customer Service Losing UK Retail £86BN

9 months ago
Business

Gartner: Organisational Prep Drives 300% More Tech Success

1 year ago
AI Digital Transformation

How Will Agentic AI’s Rise Transform Customer Support and Service?

1 year ago
Business Technology

Is ‘Digital Rage’ Costing You Customers?

1 year ago
AI Editor's Picks

Report: 86% of Organisations Exploring GenAI for Customer Service

1 year ago
AI

Gartner: Agentic AI Set to Transform Customer Service with Automation

1 year ago
AI

Customer Service Leaders Driving GenAI Adoption

2 years ago
AI Editor's Picks

Companies Finally See a High ROI from AI Investment in CX

2 years ago
Business Technology

Traditional Helpdesk To Be Extinct by 2027, Say IT Workers

2 years ago
Business Digital

Gen Z Wants Better Digital Customer Service

2 years ago
Business Technology

Only 14% of Customer Service Issues Are Resolved in Self-service

2 years ago
AI Business

Report: Consumers Rejecting AI in Customer Service

2 years ago
AI

Nearly Half of UK Customer Service Teams Use AI

2 years ago
AI

Is AI the Answer to Broken Customer Service?

2 years ago
AI Editor's Picks

Do Consumers Actually Want AI in Customer Service?

2 years ago
AI Editor's Picks

ITSX Summit | Making Human-centred Digital Touch Points with AI

2 years ago
Technology

Comment | How the Metaverse Will Impact Customer Service

4 years ago
Business

Does Automation and AI Mean the End of the Customer Service Industry?

8 years ago
Business Infrastructure News

Virgin Media Moves 220 Jobs to Scotland

8 years ago
Government Infrastructure News

Aberdeen Council Cements Double Partnership for Digital Transformation

9 years ago
Government Infrastructure News

Glasgow Set to Revolutionise Digital Services with CGI Deal

9 years ago
News Security

TalkTalk Fined £100,000 After Customer Data Breach

9 years ago

Editor's Picks

1

Tech CEOs Defend Open-Weight AI Models to Lawmakers

2

NCSC Warns of Russian Zero-click Exploit Campaign

3

Report: AI Enhanced Two Thirds of Ransomware Attacks

4

Report: AI Agent Achieves Full Domain Compromise in 40 Minutes

5

Identity Is Now The Leading Ransomware Entry Point

Scottish Financial Technology Awards 2026
Fintech Summit 2026
Scot-Secure West Summit 2026