Ofcom has responded to commitments made by social media platform X, formerly known as Twitter, concerning its commitment to protect UK users from hate and terror content.

The media regulator had accepted X’s commitments, which include expedited time scales for reviewing such content, engaging with experts regarding reporting systems, and taking action against accounts posting on behalf of proscribed terrorist organisations.

As part of the commitments, X will submit performance data to Ofcom on a quarterly basis over a 12-month period so the regulatory can actively monitor the social media firm’s performance against these targets.

“Following intensive engagement carried out by Ofcom’s online safety team, X have committed to implementing stronger protections for UK users, which we will now monitor closely,” Oliver Griffiths, Ofcom’s Online Safety Group Director, said.

“We have evidence that terrorist content and illegal hate speech is persisting on some of the largest social media sites. We are challenging them to tackle the problem and expect them to take firm action. This is of particular importance in the UK following a number of recent hate motivated crimes suffered by the country’s Jewish community.

“These commitments are a step forward, but there’s a lot more to do. We’re grateful for the support we’ve received from civil society and other expert organisations to scrutinise these platforms, and we’ll continue working with them extensively to drive forward changes for people in the UK.

“Our Grok investigation into X remains ongoing, which is looking at the company’s compliance with duties to deal with illegal content, and the systems it has in place to do that.”

In December, Ofcom launched a compliance programme to assess whether the biggest social media companies have adequate systems and processes for dealing with illegal hate and terror material that has been reported to them.

X continues to face scrutiny for the content shared across its platform, and was found to be a major factor behind the race riots seen across England in August 2024 due to the sharing of mis and disinformation.

It further faces scrutiny for its allowance of different types of hateful content, such as Holocaust-denial posts.

The xAI’s, associated with X and also owned by Elon Mus AI chatbot, Grok, was also seen to have produced and shared antisemitic views across the platform, calling itself Mega Hitler.

The commitment comes after a series of horrendous attacks against the UK’s Jewish community, including an attack on a Synagogue in Manchester in 2025, the attacks on two Jewish men in Golders Green just this April, and recent arson attempts on Jewish sites in London.

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Following the 2025 Synagogue attack, the Centre for Countering Digital Hate, a non-profit, found a swath of antisemitic posts on X, including content calling for violence against Jews in the UK.

“X is now part of the UK’s social fabric, and with that comes a civic responsibility to keep the public square safe,” Adam Hadley CBE, Chief Executive of Tech Against Terrorism, said.

“We welcome its public commitment to the people of the United Kingdom to improved targets for removal times of hate and terrorist content, and we stand ready to help any platform serious about making good on similar pledges. This is a powerful example of what constructive dialogue between regulators and platforms can deliver, and we hope it builds momentum for similar collaboration across the sector.”