Lloyds Banking Group is to train all 67,000 of its staff in artificial intelligence this year as part of a push to achieve 100% AI literacy.

All of the bank’s employees, no matter their role or level, will be expected to complete its new AI Academy by the end of 2026, aiming to give them the skills needed to implement the technology in their day-to-day work and deliver tangible productivity benefits, and open new revenue streams for the business.

Already being rolled out, the academy will deliver bite‑sized, tailored training through Lloyds’ internal learning platform, offering interactive modules, short courses, articles, podcasts, and community learning opportunities, beginning with a core module on the ethical use of AI.

“Scaling AI is about getting real use cases into production so we can simplify processes for colleagues and deliver more personalised services for customers,” said Ron van Kemenade, group chief operating officer at Lloyds Banking Group.

“By investing in the skills of our people, we can do this responsibly and at pace, improving service today and building the foundations to scale new innovations in the future.”

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Lloyds’ move to mandate AI training across its entire workforce represents a step forward in its £4 billion digital transformation plans, following earlier efforts that saw CEO Charlie Nunn and 300 senior managers complete a tailored AI course, alongside 10,000 front‑office staff trained to use genAI for customer support

As part of those plans, last year saw the Lloyds group, which includes Lloyds Bank, Halifax and Bank of Scotland, announce a major reshuffle of its IT department that will see 1,200 new roles created as it looks to overhaul its platform engineering, software, and data architecture.

Filling these roles will help the bank to embed AI across its core operations, a key part of its digital strategy, and keep Lloyds on par with rivals like Santander, which announced its own mandatory AI training last August, and HSBC, which has group-wide mandatory training covering responsible AI use.