An investigation has been launched after customers of Bank of Scotland, Lloyds, and Halifax reported being able to see other users’ transactions in their banking apps.

The incident allegedly allowed some Lloyds Banking Group customers to view charges and payments belonging to other account holders.

A spokesperson for Lloyds Banking Group apologised for the issue and said it had been quickly resolved, adding that an investigation is underway. It remains unclear how many customers were affected by the glitch.

Outage tracking website Downdetector.com recorded a spike in reports of issues with the Bank of Scotland and Lloyds apps between 7-9am. The Halifax app also experienced a smaller surge in reports, according to the website.

Recommended reading

• Scotland’s Fintech Cluster Doubles in Five Years
• UK Lands Number Two Spot in Global Fintech Investment
• UK VC Investment Rebounds in 2025

On X, Halifax acknowledged that some customers were “having issues with viewing transactions and balances right now.” Bank of Scotland said it was “investigating the issue,” adding that it may be “the result of a technical glitch,” while replying to users concerns. Lloyds similarly confirmed it was aware of the problem and asked users to “bear with them” while it was fixed.